Our aim is for 100% customer satisfaction however should you not be fully satisfied with a purchase we support a no hassle money back guarantee on any purchase from our online store.

If you receive the item and it wasn’t what you expected then you can return it to us.  Please email admin@willowandwhitecandlecompany.co.uk for an exchange or full refund.

Similarly should your order arrive in less than perfect condition please provide proof in the form a photograph to admin@willowandwhitecandlecompany.co.uk  We can then organise a replacement or refund. Please note we  are unable to provide refunds or exchanges without proof of goods.

We request any items  are returned within 14 days of receiving unless agreed otherwise.

Refunds are issued in the same tender as the original purchase.